Client Login
FAQ
Downloads
Sitemap
NL   UK

FREQUENTLY ASKED QUESTIONS

If you want to know something about our services, or are you stuck at some point? Here are our Frequently Asked Questions that might help you with your problem.


Tripany spamfilter? Explained here..
Our customers have asked us several times wheter its possible to install a spamfilter on our server. At first Tripany didn't want to install a spamfilter, because there is always a chance of deleting emails that aren't spam. But due to the recent explosion of spam-emails lately, we have installed a spamfilter which is very selective concerning labelling an email as spam. Therefor that chance that a normal email message is labelled as spam is 0.03%.

These emails are easy to recognize because the spamfilter adds the following text **Tripany says: SPAM** to the subject of the suspected email. Therefor its easy for you to create rules in your email program for processing these spam-emails.

INSTRUCTIONS

Outlook Express
Click here for the instructions for Outlook Express

Outlook 2003
Click here for instructions for Outlook 2003

Instructions for making message rules in Outlook Express
  1. Go to 'Tools'
    Then goto 'Message Rules'
    and then select 'Mail'
  2. Here are - if you already had some - the message rules. Else you can click on 'New'.
  3. Select 'Where the Subject line contains specific words'
  4. Also select 'Move it to the specified folder'
  5. In area 3 click on 'Where the Subject line contains' and add the following line '**Tripany says:SPAM**'.
    Press 'OK'
  6. After that in area 3 click on 'Move it to the specified folder' and browse to 'deleted items' folder
  7. Optional: Type a name for the message rule you've just created (e.g. Tripany SPAM)
  8. Press 'OK' twice to return to Outlook Express.


Instructions for creating a message rule in Outlook 2003

  1. Go to 'Tools'
    Then goto 'Rules and Alert..'
  2. Here are - if you already had some - the message rules. Else you can click on 'New Rule..' in the top leftcorner.
  3. A new window for the 'Rules Wizard' will be opened.
    You can select an excisting message rule template or create a message rule step by step. We are going to use the template option.
  4. Step 1:
    Select 'Move messages with specific words in the subject to a folder'
  5. Step 2: Edit the rule
    Click on 'specific words' in the sentence 'with specific words in the subject',
    Fill out '**Tripany Says:SPAM**' here and click on 'Add'.
    Click on 'OK'
  6. Click on 'specified' in the sentence 'move it to the specified folder'
    Select the folder where you want to move the spam-emails - most obvious will be the 'Deleted items' folder.
    Click on 'OK'
  7. Next click on 'Next' 3 times.
  8. Not the message rule is ready to use - if you want the rule to be executed right away select the optionbox 'Run this rule now on messages already in Postvak IN'
    NB: Standard the optionbox for 'Turn on this rule' should be selected.
    At step 3 you will see the content of the message rule you've just created.
    Click 'Finish'
  9. When you've selected the option 'Run this rule' Outlook will filter your Inbox and move these emails.
You could also choose to install the free version of SpamFighterSpamfighter which will help you controlling your spam emails.

What has Tripany to offer ?
If you need more than just a website and an emailaddress then Tripany is the right partner for you. We can offer you a totalpackage variating from realising and hosting your website and taking care of your printed matter and mailings.
top
How can I send and receive email ?

Webmail
At this moment our webmail is unavailable. Its not yet clear if this service will be supported in the near future.

What is a POP/SMTP mailbox ?
With the hosting package that you've ordered POP mailboxes are supplied. That is the server that is responsible for sending and receiving Email. Every POP mailbox can contain an unlimited amount of Email adresses. These are also called 'aliases'. Your Email adresses always end with your domainname. For example: yourname@yourdomain.nl

Settings of your Email programm
POP3 server : pop.yourdomain.nl. This is the server that you should set for all the incoming Email.
SMTP server : smtp.yourInternetprovider.nl. This is the server for you outgoing Email. i.e. smtp.xs4all.nl.

Management
You can set your own username and password in case you didn't receive them with your hosting details. Your alias is the text which is before the '@' sign in your emailaddress, you have received your username / userid and your password with your hosting details. In case you didn't receive them, then you can request them using the website administrator (http://www.yourwebsite.nl/administrator).
Changing a password of a user is done using the pencil icon next to the username. You can also create new users here. If you are unable to solve your problem, please contact Robin Edgar for specific support.

You can manage your POP mailboxes using the site management (www.yourdomain.nl/siteadmin/) tool. You can do this by selecting "User Management" in the menu at the left. Here you will see a list of the current users. The colomn "User Name" is the first part before the '@' sign of the email address. Adding a user can be done by clicking on the "Add User" button.

Email aliasses, auto-responders and more.
You can change an existing user by clicking on the blue enveloppe. Here you can also specify a forwarding Email address, specify Email Aliases and set an auto responder (i.e. Vacation Message). The auto responder will only be active after you have selected it and then select "Save Changes".
top
What is FTP ?

Uploading files to your website can be done using FTP. FTP is short for File Transfer Protocol, which means that you can copy files to the webserver using the internet. For this you will need a FTP programm. A few examples of ftp programms are LeechFTP, WS-FTP, Flashfxp. You can download a FTP programm from one of these locations: Tucows or cNet

FTP settings
Your FTP address is your domainname without the 'www'. So for example ftp.yourdomain.nl. You've received your username and passwordwith your hosting details. When you login using a FTP programm you are able to copy files. When you will copy files, they won't be visible on your domain right away, but you can view them using visiting http://www.yourdomain.nl/username. To view them directly on you domain, you will have to copy them to the /web/ directory.
top
Is it possible to view statistics ?

Using the Site Management of your website its possible to view the statistics of your website. For example the amount of visitors or the amount of total visited pages are displayed here. To view these you will have to click on "Site Usage". For more detailed statistics you can contact Robin Edgar (email or by telephone: 0031-10-238 28 00)

Log files
You can download the log file by clicking on the "Download Log File" which is situated in the menu under "Site Usage". This logfile contains detailed information about your site usage.
top
Why doesn't my website refresh properly ?

There are multiple causes for your website not to refresh properly and therefor not displaying updates.

You browser might be set to store temporary internet files. Therefor an old version of the website is shown and you won't see recent updates. You can fix this by deleting the temporary internet files or by changing the way your browser treats websites. By changing that you will always see the latest version of your website.

You can achieve this in your browser (for example Internet Explorer) by going to "Tools" (or "Extra") in the menu, and then choose "Internet Options".
At the ´Algemeen´ or ´General´ panel you will see the buttons "Delete Files" en "Clear History" - click on them to do so.

To ensure that you will always see the most recent version of your website click on the button "Settings" (next to "Delete Files") and then select the top selection ("Every visit to the page"). When you press "OK" you will return to your browser. When you hit the "refresh" button (between the ´stop´ and ´home´ buttons - the red circle and the house icon), while holding the <ctrl> button on your keyboard, the recent updates should appear.

But its even possible that after following the steps described above you are still not seeing the latest version of your website. Probably your company then uses a Caching Webproxy Server. This server arranges that when -for example- 200 employees visit http://www.nu.nl this website isn´t downloaded 200 times, but download 1 time and stored on the server. So that the other 199 employees will see that version. Contact your system administrator for more information.

A fast solution is to hold the SHIFT and F5 key when your website is opened (only works in Internet Explorer).
top
How can I achieve that my website gets more visitors ?

An important part of the communication concerning your website is whether is findable online. This is something special. To make it simple for a relation of Tripany BV like you, we have searched for the specialists in this area. We have found this specialist and we are reseller, but we will maintain to be your contactperson for this service.

We will submit the website - and this company then take care of the submission and the creation of the metatags (Keywords for your subject, service or company the search engine will look for) and we will then place these metatags in your website.

The costs for submitting your website, with your own metatags are:
  • One time for The Netherlands: € 45,00 250 searchengines
  • One time for the EU: € 71,00 500 searchengines
  • One time for the world: € 97,50 700 searchengines
  • For a monthly update € 9,75 a month
  • For a quarterly update, € 9,75 a quarter
The optimalisation of the metatags for specific searchengines (every searchengine is different and specifies its own importance to specific ordering, words etc.) € 884,00 to be guaranteed to appear as high as possible. The costs for this per month per searchengine are :
  • € 58,50 for the 1st place € 28,06 for the 6th place
  • € 55,00 for the 2nd place € 23,40 for the 7th place
  • € 46,80 for the 3rd place € 16,90 for the 8th place
  • € 40,30 for the 4th place € 11,70 for the 9th place
  • € 35,10 for the 5th place € 5,85 for the 10th place
NB: There are no costs for the 11th or lower place!
The possible changes per page take 10 minutes, so 12 pages on a hourly rate of € 99,00 will come to € 198,00
Please be aware, that there aren't any guarantees for specific words or searchengines.
But you will receive a professional and up to date advice, so if you will 'just' make it to the 3rd place, you will also have to pay for that place. All prices stated are with tax included.

Using searchengines

There are alot of searchengines on the internet, all giving in different results. Tripany recommands the following searchengines for general purposes :
top

Explanation of words/terms
  • Account : A combination of a loginname + password which you use to login on a server or service. While the password is secret, you only can use the account to get access to your personal services, like receiving your email.
  • Aliasses : A virtual email address. Multiple email adresses are delivered on 1 mailaccount. For example : your email address is surname@yourdomain.nl - a possible alias could be work@youdomain.nl.
  • Apenstaartje : Synonym: "at". Sign (@) that seperates the username in an email from the domainname. In front of the 'apenstaartje' is the username (or the alias) and after is the domainname.
  • Banner : Advertisement on a websiteebsite, with a link to the company of the advertisement.
  • Browser : Programm to view internet pages (for example: Internet Explorer, Mozilla or Firefox).
  • Contentmanagement : Programm that enables users to easily -without knowledge of HTML content of a website- for example news messages and vacancies) change content.
  • CSS : Programming language to format text for webpages. With specifying the stylesheet the text formatting in a website needs to be defined only once.
  • Database : A collection of digitalized content that are stored in a structured fashion. This data can contain text, bibliographic information, statistic data. For data with factual information the term databank is used. Using a database information can easily be edited, changed and claimed.
  • Datatraffic : The amount of gigabytes (GB) that a website is allowed to generate. For example: a website is allowed to generate 2 GB a month (2048 MB). If your website in total is 1 MB your website could then be requested 2048 times a month. Please be aware that visitors rarely visit the whole site.
  • Domeinname : An organisation can register her name as a domainname. Every domainname is unique. A possible domainname could be vip.nl. A domainname always consists of 2 parts : The TLD (in this example : .nl) and the name (vip).
  • Downloading : Copying files of the internet to a local computer.
  • E-mail : Electronic version of the letter or fax. The internet has standards for exchanging messages between different computernetworks.
  • E-mail forwarding : Email is sent to another address. Very handy when you want to use multiple email adresses on one account.
  • FAQ : Frequently Asked Questions: List of frequently asked question and answers about a specific subject.
  • Flash : Programm made by Macromedia that makes it possible to relative easily show animations.
  • FTP access : File Transfer Protocol; very commonly used to send and received files.
  • Hosting : To receive visitor of a website on a server like a real host. When someone requests your website, its computer will contact our server; the server will then show the visitor your website. In this case we host your website.
  • Mailinglist : Enables you to send an email to a large group of people at once..
  • Multimedia : The term multimedia is mostly used in realation to computerapplication which use several different media. Some examples are sounds, music (mp3, MIDI), pictures, video but also keyboards, touchscreen, joystick, MIDI-klavier are multimedia. In the world of art and design multimedia represents the way of approach that is different from the traditional categories. The term is mostly used in combinatie with new media, designing and artdisciplines. These have got a groundbreaking character.
  • PHP : Personal Homepage form interPreter. Application that can process HTML-forms. PHP is a scriptinglanguage on a server. PHP is also used to generate dynamic webpages.
  • POP : The protocol that is used by emailclients to open messages from an emailserver. There are 3 versions: POP1, POP2 and POP3 where the number the different versionnumbers of the protocol represents.
  • Server : A computer that is connected to the internet 24 hours a day that hosts webpages, is called a server.
  • SMTP : Simple Mailer Transfer Protocol. The protocol that you email programm uses to 'talk' to the server while sending email. You can only send email using the SMTP server that is from your provider. This prevents that other people can use the smtp server to send spam. Tripany supllies internet connections on the XS4ALL network.
  • SMS-services : Short Message Service. Receiving ringtones, logo´s and messages from a server on a mobile phone.
  • Statistics : Statistics show detailed information about visitors. For example amounts, which browser is used, keywords that are used when searching.
  • Subdomain : A domain within a domain.( for example webmaster.yourdomain.nl )
  • Uploading : Transfering files froma local computer to a webserver.
  • URL : Uniform Resource Locator. Address/location on the internet. A URL consists of an expression of a protocol, a domainname and the name or a webpage or a file name.
  • Web Based Applicaties : A webbased application made to use a apllication, like for example Internet Explorer. The programm is installed on an (internal) server and via your company network or the internet you will be connected to the server. Therefor you can use the programm without installing it on your local pc.
  • Webmail : Using webmail enables every pc that is connected to the internet that has a webbrowser like Internet Explorer, Netscape to send and receive email.
  • Webserver : Computer connected to the internet or an intranet and handles HTTP-requests. On the webserver are apllications that are sent to the browser using the network/internet.
  • Webmaster : A person responsible for the maintenance of a website.
  • WWW : Worldwide collection of websites based on the Hypertext Transfer Protocol. Multimedia and hypertext are the most important features of the World Wide Web.
top